Welcome to the Sleaks FAQ section.

Here you’ll find answers to the most common questions about our products, orders, and policies. If you need further assistance, our customer support team is ready to help.

About Sleaks

Below are some common questions about Sleaks.

Who are we?

Sleaks leakproof incontinence underwear redefines comfort and confidence for women afraid of leaks with our innovative washable underwear with waterproof pouch featuring a pad insert. Slip into the best underwear for bladder leaks - Sleaks' reusable leakproof underwear is crafted for unmatched comfort, style, and the freedom to live boldly.

Enjoy the softness of our bamboo underwear that breathes, absorbs odors, and keeps you fresh all day. With convenient incontinence underwear that includes a waterproof pouch, you’ll always feel prepared for anything life brings you. Embrace a vibrant life without the worry of leaks—Sleaks' sleek and elegant design combines practicality with elegance, transforming your daily routine.

Orders

Below are some common questions about orders.

How to order?

Placing an order is quick and easy!

1. Browse our products and select the items you’d like.
2. Choose your size, color, then click Add to Cart.
3. When you’re ready, go to your cart and click Checkout.
4. Follow the prompts to enter your shipping and payment information.

If you need assistance at any step, you can contact us or send us an email at hello@sleaks.ca — we’ll be happy to help!

I'm having trouble using your website. Help?

If you’re having trouble using our website, we’re here to help!

You can reach our team in the way that’s most convenient for you:

  • Fill out the form on our Contact Us page.
  • Send us a message at hello@sleaks.ca
  • Call us at +1 (647)522 5325 for questions or help placing an order.

We’ll be happy to guide you through any issue so you can enjoy a smooth shopping experience.

Shipping & Returns

Below are some common questions about shipping and returns.

What are your shipping rates?

All CA orders over $70 ship free. 

Shipping rates on orders under $70 are: 

  • $10 across the rest of Canada
How do I track my order?

Once your order ships, you’ll be sent a tracking number. It may take up to 24 hours for your tracking number to become active online, so don’t panic if it doesn’t work right away!

All of our orders are shipped via Canada Post. You can continue to track your shipment via Canada Post, or get more detailed tracking info from your local carrier.

When can I expect to receive my order?

You’ll receive a shipment notification email with tracking info once your order is on its way to you.

While we do our best to ensure timely delivery, please note that delays can occasionally occur due to high order volumes, weather conditions, or carrier-related issues.

*Remote and rural areas outside of main postal hubs in Canada may require more time and a visit to your local post office for safe pick up. You will be notified by our carrier with instructions, and your compliance is required.

I think my order is lost!

If it’s well past the expected date of delivery, or tracking shows your parcel was delivered but you don’t actually have it, just get in touch — we’re here to help. Send us an email at hello@sleaks.ca with your order number and we’ll be glad to assist.

We are NOT responsible for orders delivered to an incorrect address supplied by the sender, so please check your shipping address twice before you complete your order. The customer is responsible for providing accurate shipping details at the time of checkout, and once an order has shipped, no changes can be made to the address.

What’s your return policy?

Returns upon our inspection for exchange only within 30 days of purchase will be accepted for:

  • Defective products
  • Incorrect size

All returns will be inspected and must be received in new condition with intact packaging to qualify for exchange and returns are shipped back to you at your cost in the case of wrong size.

Due to regulations regarding health and hygiene, underwear is not allowed to be returned, and all sales are final. No refunds can be issued.

Washable Bladder Leak Underwear

Below are some common questions about our products.

Can I wear Sleaks overnight?

Yes! Sleaks High Cut Briefs are designed to handle light to moderate bladder leaks during the night—up to 140ml with the Boost Pad inserted. For added peace of mind, we recommend using the Boost Pad also at night. You’ll stay dry and comfortable until morning with our leak-proof underwear for bladder leaks.

Do Sleaks help control odors?

Yes. The multi-layer absorbent system locks in liquid quickly, helping to neutralize odors and keep you feeling fresh. For optimal performance, we recommend following the care instructions and occasionally soaking the washable incontinence underwear in a vinegar or baking soda solution before washing.

Are Sleaks safe for sensitive skin or allergies?

Absolutely. Our bamboo underwear for incontinence is free from latex and harsh chemicals. All Sleaks products are tested for over 240 toxic substances and PFAS to the lowest detectable levels, making them safe and gentle for sensitive skin. Our washable incontinence underwear will also not affect hormone levels which is a recent concern if high levels of PFAS are present.

Can I wear the underwear without the Boost Pad?

Yes! Sleaks incontinence underwear with waterproof pouch absorbs up to 70ml on its own—ideal for light leaks and preparing you for the unexpected. The Boost Pad adds an extra layer of protection (up to 140ml total), perfect for overnight use or heavier days.

Washable Boost Pads

Below are some common questions about our products

How many do you recommend purchasing if I want to use them everyday?

Great question! We recommend the following quantity of Sleaks booster pads for our leakproof underwear: One to wear - One to carry - One in the wash, so 3 washable pads total. We have created the perfect solution, a 3 pack of High Absorbency Washable Pads, with an introductory offer for one free pack with the purchase of 2 pairs of our High Cut Washable Bladder Leak Brief.(Restrictions apply*).

Can I replace the pad without changing the underwear?

Yes! If your underwear is still dry and comfortable, you can simply remove the used Boost Pad and insert a fresh one into the waterproof pouch. This allows you to stay protected and fresh without having to change your entire underwear during the day.

Can I use the Boost Pad without Sleaks underwear?

The Boost Pad is designed specifically to work with our Sleaks incontinence underwear and performs best when inserted into the waterproof pouch. While you may be able to use it with other garments, we can’t guarantee the same level of comfort or leak protection.

Do the pads help with odor control?

Yes. Sleaks odor control absorbent pads are designed with a multi-layer core that locks in moisture quickly, helping to minimize odor naturally. For best results, follow the care instructions and ensure the pad is fully dry before storing.